Frequently Asked Questions

Taxes FAQ

Will taxes be charged?

Sales tax for orders shipped to California will be added to your subtotal before shipping.  Some other states may impose sales tax and we will notify you if this affects your order.

Product FAQ

Will my items look the same as seen on your site?

We do our best to provide high resolution images of the products we carry to help you make an informed decision.  However, keep in mind that colors may vary due to monitor model and settings. 

Are all products for outside use?

We do not recommend our products for outdoor use unless otherwise noted on the product page.  We are not responsible for any damage caused by the weather.  There is no guarantee that containers are waterproof, and we are not responsible for damage due to containers filled with liquid. 

Order FAQ

How do I track my order?

Orders are processed within 2-3 business days. Customers will receive an email confirmation with an order number and a link to the order status page by email, SMS text, or Shopify app.  When accessing the orders status page customers need to enter their order number and the email used at check out.  Customers can visit the order status page to check the progress of their order as it’s fulfilled and shipped.  Once an order has been shipped a tracking number will be provided through email or text message. You can also track your order by downloading the “Shop” App which allows customers to track the progress of any Shopify store.  

How to cancel an order?

We do not accept cancellation of orders that have been fulfilled or shipped out.  If your order has already been fulfilled you must contact us at  customercare@decorisyour.com.  If your order has already been shipped, you must contact us at customercare@decorisyour.com for a return. We will send you instructions on how and where to send your package.  Cancellations or any changes to CTW Home Collection products may be subject to a $25.00 fee.  Cancellations or any changes to Melrose International products may be subject to a restocking fee, which will be 20% of the item(s) cost.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  We refund the full order amount minus the shipping cost for the return and any restocking fees if applicable.  We do not pay for return shipping.  Please remember it can take some time for your bank or credit card company to process and post refunds. Items sent back to us without first requesting a return will not be accepted. 

Payment FAQ

What if I'm having payment or credit card issues?

If you are experiencing any payment or credit card issues, please contact us as soon as possible at customercare@decorisyour.com with a brief message about the issue.  We will respond within 24-48 business hours via email or telephone. 

Warranty FAQ

What is your warranty policy?

Warranty for Décor Is Yours Products Only

We will replace any defective Décor is Yours item only for up to 30 days from the date of shipment arrival when used for its intended purpose.  All damage or defects must be clearly communicated by contacting us at customercare@decorisyour.com. Please remember to include your name, order number, photos of the issue being reported, and a brief description of the defect. Verification of the reported issues is completed through an inspection upon our receipt of the returned item(s). After our review, warranty resolution includes but is not limited to replacement of either parts (if applicable) or of the items in their entirety, or refund. 

The warranty does not apply to any products that have been subjected to misuse, mishandling, misapplication, neglect, accident (including but not limited to high winds, rain, snow, extreme temperatures, dropping, throwing, or submersion).   Significant product exposure to chemicals, harsh cleaners, salt water, or salt air will avoid all warranty on the item(s). The warranty only applies to the product when it is in its original form.  Any adjustments or modifications to the product will render the warranty completely void. 

 Suppliers 30-day Warranty (Melrose International/CTW Home Collection)

Thank you for your interest in the products of Décor Is Yours.  When you purchase from Décor Is Yours, buy with confidence that we stand behind the products that we sell. All suppliers’ warranties transfer to original purchaser guaranteeing the item to be free from defects in material workmanship for 30 days from the date of shipment arrival when used for its intended purpose.  Warranty resolution includes but is not limited to replacement of either parts (if applicable) or of the items in their entirety, or refund. 

The warranty does not apply to any products that have been subjected to misuse, mishandling, misapplication, neglect, accident (including but not limited to high winds, rain, snow, extreme temperatures, dropping, throwing, or submersion).   Significant product exposure to chemicals, harsh cleaners, salt water, or salt air will avoid all warranty on the item(s). The warranty only applies to the product when it is in its original form.  Any adjustments or modifications to the product will render the warranty completely void. 

Return FAQ

How do I return an item?

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, the merchandise must be in the same condition that you received it, unused or unassembled, with tags, and in its original packaging, with all original components and product labels.  Unfortunately, we cannot accept returns for assembled merchandise.

To start a return, you can contact us at customercare@decorisyour.com.  Please include your name, order number, and reason for return. Merchandise is shipped from different suppliers, so we ask that you please allow 24-48 business hours for a response to email inquiries.  We will send you instructions on how and where to send your package.  We will notify you once the item has been received and inspected.  We will let you know if the refund was approved or not.  No merchandise can be returned without prior authorization from Décor Is Yours.  Returned merchandise may be subject to a 20% restocking fee and appropriate freight charges by some suppliers if the return does not follow the return guidelines listed above. If applicable, this fee will be deducted from the customer’s refund.  Also, we refund the full order amount minus the shipping cost for the return.  We do not pay for return shipping.  A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. Please remember it can take some time for your bank or credit card company to process and post refunds. A refund can take up to 14 business days to be credited back to the customer.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customercare@decorisyour.com.

 

What if my item is damaged?

If your order arrives damaged, defective in any way or if you received the wrong item, please email us within 5 days of delivery at customercare@decorisyour.com.  Please include your name, order number, details of the damage, and a photo of the item’s condition.  Some merchandise is shipped from different suppliers, so we ask that you please allow 24-48 business hours for a response to email inquiries. 

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.   Please save all packaging material and damaged goods, as they may be needed to contact the shipping carrier and make a claim.  If approved for a refund, a return label will be issued to the customer if necessary and credit will be issued as soon as the item is returned and processed.  This typically takes 7-14 business days from the time of delivery. 

What if I want to exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.  We do not pay for return shipping. Customers may also be subject to a restocking fee is applicable.

Shipping FAQ

What is the cost of shipping?

We offer free shipping on orders that are 50 dollars or more to our customers on all domestic items.  No codes are needed free shipping is automatically applied to your order.  For orders less then 50 dollars shipping cost will be calculated at checkout. 

When will I receive my shipment?

Orders are processed within 2-3 business days.  Once shipped, customers should receive orders within 2-8 business days.  Items from the CTW Home Collection typically require 1-2 weeks to ship.  During heavy volumes in holiday seasons, expect a 1–2 week lead time for items to ship.  If we are experiencing a high volume of orders shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there is a significant delay in shipment of your order, we will contact you via email, SMS text, or telephone.

Shipping Methods  

Ground Shipping

We offer standard ground shipping via USPS, UPS, or FEDEX to the lower 48 United States.  Many of the deliveries do not require a signature and will be delivered to the normal delivery place to your address.  Occasionally, your package may not be delivered due to weather conditions or a concern for the package’s safety.  The decision is made by the carrier.   

We use multiple suppliers so if you are purchasing multiple items your order may ship from different warehouses and may ship on different dates. We will email you all the tracking numbers associated with your shipment once the item ships from the warehouse. 

Freight Shipping

Merchandise is shipped via FedEx, UPS, or USPS ground shipping.   If merchandise is too large or too heavy to ship FedEx, UPS, or USPS it will ship via a freight company. Freight companies will contact you via phone to schedule a delivery date and time that works for you.  Freight shipments are curbside deliveries which means the driver is not obligated to unload or carry furniture inside your residence or business.  Also, if delivery companies are not able to deliver the order pursuant to the company’s delivery procedures, this order will be subject to our return policy.  If you are not home at the designated delivery time of shipment you may be subject to a re-delivery fee.  Delivery signature is required for freight shipments, and you will need to be present during your delivery window. You agree to open and inspect your item upon receipt to ensure there is not any damages, prior to signing that items were received in good condition.  You may refuse damaged goods with the freight company at the time of delivery.  If you discover damage after freight carrier delivery that was not noted at the time of delivery, you may be responsible for damage that was not noted at the time of delivery if we are not contacted in a timely manner.  Décor Is Yours is not liable for theft or loss of a package once successful delivery to the customer’s address is confirmed.

Delivery delays can occasionally occur. If there is a significant delay in shipment or your order, we will contact you via email or telephone. 

What if I don’t receive my order?

If you don’t receive your order within 10 days of receiving your shipping confirmation email, please contact us at customercare@decorisyour.com with your name, order number, and we’ll investigate it for you. 

What if I’m missing items?

If your order is missing any items or parts please email use as soon as possible, within 7 days of delivery at customercare@decorisyour.com. Please include your name, order number, and a description of the missing item or parts.  Please allow us 24-48 hours for a response to email inquiries.

Can I have items sent to a P.O. Box?

USPS is the only overnight shipping carrier that is allowed to deliver packages to a P.O. Box address.  Other carriers, such as UPS and FedEx, are not able to deliver packages to mailboxes in the Post Office.

Does your company ship outside of the United States?

Décor Is Yours only ships to addresses in the lower 48 contiguous United States.  If you live outside this area, we apologize for not being able to ship to you.  We work to expand our shipping zones to Canada and all 50 US states.

 

 

We reserve the right to refuse services or cancel orders for any reason, including no reason at all to any customer.  In addition, we reserve the right to change, modify, and add, or remove portions of this policy at any time.  Prices are subject to change at any time with prior notice. 

We reserve the right to correct typographic errors and reject orders.  If the event that a product is mistakenly listed at an incorrect price, Décor Is Yours reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.  Décor Is Yours reserves the right to refuse or cancel any such order whether or not the order has been confirmed or payment received.  If payment has already been received for the purchase and your order is cancelled, Décor Is Yours shall issue a refund for the cancelled order.

Please check this page periodically for changes. Your continued use  of www.decorisyours.com following the posting of changes to these terms will mean you accept those changes.