Frequently Asked Questions

Taxes FAQ

Will taxes be charged?

Sales tax for orders shipped to California will be added to your subtotal before shipping.  Some other states may impose sales tax and we will notify you if this affects your order.

Product FAQ

Will my items look the same as seen on your site?

We do our best to provide high resolution images of the products we carry to help you make an informed decision.  However, keep in mind that colors may vary due to monitor model and settings.  

Order FAQ

How do I track my order?

Orders are processed within 2-3 business days. Customers will receive an email confirmation with an order number and a link to the order status page by email, SMS text, or Shopify app.  When accessing the orders status page customers need to enter their order number and the email used at check out.  Customers can visit the order status page to check the progress of their order as it’s fulfilled and shipped.  Once an order has been shipped a tracking number will be provided through email or text message. You can also track your order by downloading the “Shop” App which allows customers to track the progress of any Shopify store.  

How to cancel an order?

We do not accept cancellation of orders that have been fulfilled or shipped out.    If your order has already been shipped, you must contact us at customercare@decorisyours.com for a return. We will send you instructions on how and where to send your package.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  We refund the full order amount minus the shipping cost for the return.  We do not pay for return shipping.  Please remember it can take some time for your bank or credit card company to process and post refunds. Items sent back to us without first requesting a return will not be accepted. 

Payment FAQ

What if I'm having payment or credit card issues?

If you are experiencing any payment or credit card issues, please contact us as soon as possible at customercare@decorisyours.com with a brief message about the issue.  We will respond within 24-48 business hours via email or telephone. 

Warranty FAQ

What is your warranty policy?

Warranty for Décor Is Yours Products Only

We will replace any defective items only for up to 30 days from the date of shipment arrival when used for its intended purpose.  All damage or defects must be clearly communicated by contacting us at customercare@decorisyours.com. Please remember to include your name, order number, photos of the issue being reported, and a brief description of the defect. Verification of the reported issues is completed through an inspection upon our receipt of the returned item(s). After our review, warranty resolution includes but is not limited to replacement of either parts (if applicable) or of the items in their entirety, or refund. 

The warranty does not apply to any products that have been subjected to misuse, mishandling, misapplication, neglect, accident (including but not limited to high winds, rain, snow, extreme temperatures, dropping, throwing, or submersion).   Significant product exposure to chemicals, harsh cleaners, salt water, or salt air will avoid all warranty on the item(s). The warranty only applies to the product when it is in its original form.  Any adjustments or modifications to the product will render the warranty completely void. 

Return FAQ

How do I return an item?

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately  we do not accept returns on hand-made items. To be eligible for a return, the merchandise must be in the same condition that you received it, unused or unassembled, with tags, and in its original packaging, with all original components and product labels.  Unfortunately, we cannot accept returns for assembled merchandise.

To start a return, you can contact us at customercare@decorisyours.com.  Please include your name, order number, and reason for return.  We will send you instructions on how and where to send your package.  We will notify you once the item has been received and inspected.  We will let you know if the refund was approved or not.  No merchandise can be returned without prior authorization from Décor Is Yours.   Also, we refund the full order amount minus the shipping cost for the return. We do not pay for return shipping.  A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. Please remember it can take some time for your bank or credit card company to process and post refunds. A refund can take up to 14 business days to be credited back to the customer.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customercare@decorisyours.com.

 What if my item is damaged?

If your order arrives damaged, defective in any way or if you received the wrong item, please email us within 5 days of delivery at customercare@decorisyours.com.  Please include your name, order number, details of the damage, and a photo of the item’s condition.  Please allow 24-48 business hours for a response to email inquiries. 

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.   Please save all packaging material and damaged goods, as they may be needed to contact the shipping carrier and make a claim.  If approved for a refund, a return label will be issued to the customer if necessary and credit will be issued as soon as the item is returned and processed.  This typically takes 7-14 business days from the time of delivery. 

What if I want to exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.  We do not pay for return shipping. 

Shipping FAQ

What is the cost of shipping?

Shipping costs will be calculated at checkout.

When will I receive my shipment?

Orders are processed within 2-3 business days.  Once shipped, customers should receive orders within 2-8 business days. During heavy volumes in holiday seasons, expect a 1–2 week lead time for items to ship.  If we are experiencing a high volume of orders shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there is a significant delay in shipment of your order, we will contact you via email, SMS text, or telephone.

Shipping Methods  

We provide shipping options through United States Postal Service including Ground, Priority, and Priority Express Mail to the lower 48 United States.  Many of the deliveries do not require a signature and will be delivered to the normal delivery place to your address.  Occasionally, your package may not be delivered due to weather conditions or a concern for the package’s safety.  The decision is made by the carrier.   

 

Delivery delays can occasionally occur. If there is a significant delay in shipment or your order, we will contact you via email or telephone. 

What if I don’t receive my order?

If you don’t receive your order within 10 days of receiving your shipping confirmation email, please contact us at customercare@decorisyours.com with your name, order number, and we’ll investigate it for you. 

What if I’m missing items?

If your order is missing any items or parts please email use as soon as possible, within 7 days of delivery at customercare@decorisyours.com. Please include your name, order number, and a description of the missing item or parts.  Please allow us 24-48 hours for a response to email inquiries.

Can I have items sent to a P.O. Box?

USPS is the only overnight shipping carrier that is allowed to deliver packages to a P.O. Box address.  Other carriers, such as UPS and FedEx, are not able to deliver packages to mailboxes in the Post Office.

Does your company ship outside of the United States?

Décor Is Yours only ships to addresses in the lower 48 contiguous United States.  If you live outside this area, we apologize for not being able to ship to you.  We work to expand our shipping zones to Canada and all 50 US states.

 

We reserve the right to refuse services or cancel orders for any reason, including no reason at all to any customer.  In addition, we reserve the right to change, modify, and add, or remove portions of this policy at any time.  Prices are subject to change at any time with prior notice. 

We reserve the right to correct typographic errors and reject orders.  If the event that a product is mistakenly listed at an incorrect price, Décor Is Yours reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.  Décor Is Yours reserves the right to refuse or cancel any such order whether or not the order has been confirmed or payment received.  If payment has already been received for the purchase and your order is cancelled, Décor Is Yours shall issue a refund for the cancelled order.

Please check this page periodically for changes. Your ongoing utilization of decorisyours.com after any modifications to these terms have been made indicates your acceptance of said changes.