Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  Unfortunately  we do not accept returns on personalized items.  To be eligible for a return, the merchandise must be in the same condition that you received it, unused or unassembled, with tags, and in its original packaging, with all original components and product labels.  Unfortunately, we cannot accept returns for assembled merchandise. 

To start a return, you can contact us at customercare@decorisyours.com.  Please include your name, order number, and reason for return. Please allow 24-48 business hours for a response to email inquiries.  We will send you instructions on how and where to send your package.  We will notify you once the item has been received and inspected.  We will let you know if the refund was approved or not.  No merchandise can be returned without prior authorization from Décor Is Yours.  Also, we refund the full order amount minus the shipping cost for the return.  We do not pay for return shipping.  A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. Please remember it can take some time for your bank or credit card company to process and post refunds. A refund can take up to 14 business days to be credited back to the customer.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customercare@decorisyours.com.

Damages and Issues

If your order arrives damaged, defective in any way or if you received the wrong item, please email us within 5 days of delivery at customercare@decorisyours.com.  Please include your name, order number, details of the damage, and a photo of the item’s condition.  Some merchandise is shipped from different suppliers, so we ask that you please allow 24-48 business hours for a response to email inquiries. 

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.   Please save all packaging material and damaged goods, as they may be needed to contact the shipping carrier and make a claim.  If approved for a refund, a return label will be issued to the customer if necessary and credit will be issued as soon as the item is returned and processed.  This typically takes 7-14 business days from the time of delivery. 

 Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.  We do not pay for return shipping. Customers may also be subject to a restocking fee is applicable.