Shipping policy

Thank you for visiting and shopping at Décor Is Yours.  The following are the terms and conditions that constitute our shipping policy.  

Domestic Shipping Policy

Order Processing Time

non wax melt orders are processed within 2-3 business days.  Wax melt orders are processed within 3-5 business days.  Once shipped, customers should receive orders within 2-8 business days.

Throughout the summer months, please anticipate delays in shipping as we will be shipping packages only from Monday - Wednesday. This precaution is taken due to the high temperatures of summer, ensuring that your items arrive in pristine condition.

During heavy volumes in holiday seasons, expect a 1–2-week lead time for items to ship.  If we are experiencing a high volume of orders shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there is a significant delay in shipment of your order, we will contact you via email, SMS text, or telephone.

Shipping Methods  

Ground Shipping

We provide shipping options through United States Postal Service including Ground, Priority, and Priority Express Mail to the lower 48 United States.  Many of the deliveries do not require a signature and will be delivered to the normal delivery place for your address.  Occasionally, your package may not be delivered due to weather conditions or a concern for the package safety.  The decision is made by the carrier.   

Delivery delays can occasionally occur. If there will be a significant delay in shipment or your order, we will contact you via email or telephone. 

Order tracking & Shipment Confirmation

Orders are processed within 2-3 business days.  Customers will receive an email confirmation with an order number, tracking number, and a link to the order status page by email, SMS text, or Shopify app.  When accessing the orders status page customers need to enter their order number and the email used at check out.  Customers can visit the order status page to check the progress of their order as it’s fulfilled and shipped.  You can also track your order by downloading the “Shop” App which allows customers to track the progress of any Shopify store.     

If you don’t receive your order within 10 days of receiving your shipment confirmation email, please contact us at customercare@decorisyours.com with your name, order number, and we’ll investigate it for you.

Shipment to P.O. Box

USPS is the only overnight shipping carrier that is allowed to deliver packages to a P.O. Box address.  Other carriers, such as UPS and FedEx, are not able to deliver packages to mailboxes in the Post Office. 

Customs, Duties, Taxes

Décor Is Yours is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

We currently do not ship outside of the lower 48 contiguous United States.